Shipping
Shipping information for clinic orders placed through the Javelin Sciences portal.
Shipping timelines
Shipping times vary based on product availability, destination, and carrier selection. Estimated timelines shown in the portal are not guarantees.
Address accuracy
Please ensure your shipping address and contact details are correct at checkout. Delays may occur if carrier delivery details are incomplete or inaccurate.
Tracking
If tracking is available for your order, it will appear in the portal once the carrier label is created and the package is scanned.
Shipping issues
If there is an issue with a shipment (damage in transit, missing items, or delivery problems), please contact us promptly with your order number and clinic name so we can assist.
Cancellations
If an order has not entered fulfillment, cancellation may be possible. Once fulfillment begins, cancellation may be limited.
Contact
For shipping questions or returns support, use the Contact page.
Last updated: March 1, 2026